Telesales Team Leader

Telesales Team Leader - Mkopa

Date Posted: Jul 03, 2025

Job Detail

Location:

Nairobi, Nairobi, Kenya
Company:

Mkopa
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Positions:

1
Experience:

2 Years
Gender:

No Preference
Degree:

Diploma
Apply Before:

Jul 31, 2025
Days Remaining:

-363

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Job Description

As a Telesales Team Leader, you will motivate and empower your team, driving performance and fostering a dynamic, results-oriented environment.
You will guide and support our outbound telesales team to achieve customer retention targets. You’ll play a key part in ensuring the success of our campaigns, maximizing conversion rates, and driving revenue growth.
Beyond hitting targets, you’ll be responsible for maintaining top-tier quality standards—making sure every customer interaction is accurate, compliant, and professional. You’ll also take an active role in coaching and training your team, helping them sharpen their skills and bridge any gaps.
Clear and timely communication will be crucial, ensuring that everyone is aligned and well-equipped to perform at their best. Regular team briefings and performance reviews will be part of your routine, keeping everyone focused and on track.
This is an hybrid role in Kenya reporting to the Senior Team Leader.
To thrive in this role, you’ll need a diploma in business administration, marketing, communications, or a related field. Experience-wise, we’re looking for someone with at least two years in telesales, customer service, or sales management.
Strong leadership and team management skills are required—you should be able to motivate and inspire your team to exceed expectations while delivering exceptional customer service. Analytical skills will also be key, as you’ll need to interpret data, spot trends, and make informed decisions to boost performance. Familiarity with CRM systems and relevant software will be an added advantage.

If you’re a results-driven leader who is passionate about sales, team development, and customer experience, this is your chance to make an impact.

To Apply:
https://www.m-kopa.com/careers#open-roles

Benefits

Confidential.

Job is expired

Company Overview

Mkopa

Nairobi, Nairobi, Kenya

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It has been over 10 years since M-KOPA pioneered and kick-started the wider pay-as-you-go (PAYG) solar market. The concept for our business model was first sketched out by our founders on a whiteboard in early 2010. Our idea was to combine the power... Read More

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Telesales Team Leader - Mkopa

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