Carry out Installation, De installations & configuration of devices' hardware operating systems and applications.
Resolve/take accountability for technical support cases by receiving the case, contacting the client, providing telephonic support (if possible) and coordinating the resolution of the case within the deadline.
Maintenance and monitoring of device networks and systems.
Maintain a working log detailing all device challenges to assist in product development.
Analysis of device logs in order to discover any underlying issues or trends.
Ensure customer satisfaction by carrying out proactive user training and support.
Proactively resolve customer issues by conducting courtesy visits, identifying potential issues and resolving and taking preventative action at all times
Performing electrical safety checks on the devices.
Minimum Requirements
Have a degree/ Diploma in Biomedical Engineering or equivalent.
At least one year of experience in the medical diagnostics industry.
Behavioral Requirements
Ability to handle multiple projects and tasks efficiently
Excellent written, oral, presentation, and interpersonal communication skills
Self-starter – can work well alone or on a team.
Fast Learner and Ability to adapt quickly
Medical Insurance upon successfully completing of internship
Travel reimbursements for travel expenses incurred at work- while going to the field. Please note that this does not cover daily transportation to the office
Working with a team of smart, vibrant and diverse professionals.
Founded at the start of 2019, Ilara health equips a network of small healthcare providers with lifesaving and essential diagnostic tools to improve the quality of medical care in Sub-Saharan Africa. A key problem we solve for these clinics is the lac... Read More
