Are you a customer-oriented person who is passionate about employee experience and have high energy and strive for achieving the best in what you do to efficiently manage resolutions? Then this role is for you!
Maersk Kenya is looking for a dedicated, enthusiastic individual for the Senior Customer experience Agent -Longstanding- Mombasa position. The role is an individual contributor role and will directly report to the Customer experience (CX) Manager.
The Customer Experience (CX) agent is responsible to own the global and local longstanding containers SOP for the country. Pursue for container return to fleet as per the SOP timelines, ensure that longstanding containers are kept at a minimum. The job entails much of negotiation with various stakeholders which includes customers, Kenya Ports Authorities (KPA), Kenya Revenue Authority (customs), Maersk destruction vendors as well as internal stakeholders. Manage customer relationship, interaction, experience, and general identification of improvement areas within the longstanding process.
Required experience, skill and competencies
Role Related Desired Qualities: