Job Detail

Job Description

Responsible for developing new business prospects and interacting with existing Members to increase sales of the Society’s products and services.

Key Tasks and Responsibilities

• Identify, monitor and maintain customer base through efficient interactions and analyzing any changes in Members’ needs.
• Coordinate with potential Members to understand individual Member requirements and recommends plans to ensure achievement of all objectives.
• Develop financial strategies and plans and recommend specific products to Members.
• Evaluate potential members’ requirements and determine qualified leads through efficient networking and cold calling.
• Develop and maintain relationships with business owners, individuals, corporate executives and influential personnel with Members.
• Participate in various outreach events such as member education and product campaigns.
• Conduct door-to-door direct selling to obtain new Members and retain the existing ones.
• Seek customer feedback on the Society’ products.
• Manage all communication between Members in their portfolio, provides excellent customer service and resolves any Member issues.
• Administer Member queries on the Society’s products and manage effective resolution of all customer complaints in their portfolio.
• Establish and maintain member relationships.
• Create and implement innovative acquisition campaigns to deliver the member growth strategy.
• Create member accounts and ensure relationship management.
• Ensure compliance with Know your customer and due diligence.
• Achieve the set individual targets in terms of numbers and value.

Qualifications

• Diploma in Business Administration, Marketing, Communication, or a related field. 
• A Bachelor’s degree in a relevant discipline will be an added advantage.  
• Minimum of three (3) years’ relevant experience in sales, customer relationship management, or a similar role, preferably within a financial services environment. 
• Strong understanding of sales processes, customer experience (CX), and relationship management practices. 
• Good data management skills, including accurate data entry, analysis, and reporting. 
• Sound numerical skills with the ability to interpret sales data and performance metrics. 
• Excellent communication skills with a strong command of both written and spoken English and Swahili. 
• Strong interpersonal skills with the ability to build and sustain customer relationships across multiple service channels (face-to-face, phone and digital platforms). 
• Demonstrated ability to present information clearly and persuasively to customers and stakeholders. 
• Results-oriented with a proven ability to take initiative and drive sales performance. 
• High level of adaptability and responsiveness to changing customer needs and business environments. 
• Strong organizational and report writing skills with attention to detail. 

Interested applicants are required to submit their applications by 5:00 p.m. on Friday, 24^th April 2026 using the application link provided in the website.

Only Shortlisted Candidates will be contacted.