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Receptionist - Avenue Healthcare

Date Posted: Sep 27, 2023
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Job Detail

  • Location:
    Kisii, Nyanza, Kenya
  • Company:
    Avenue Healthcare
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Positions:
    1
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
    Certification
  • Apply Before:
    Oct 10, 2023
  • Days Remaining:
    -1095
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Job Description


Job Objective/Purpose

Manage the reception professionally at all times and that all visitors, patients and clients are accorded immediate service

Key Responsibilities
  • Maintaining proper patient / client records depending on the designated department / branch. 
  • Ensure that all the procedures, systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit / insurance clients.
  • Ensure proper patient registration per the defined protocols
  • Ensure accurate billing and timely finalization of invoices
  • Ensure proper cash handling as per defined protocols
  • Ensure that all incoming telephone calls are directed/ transferred to the respective departments /offices.
  • Client satisfaction - ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement
  • Maintain patient privacy and confidentiality at all times.
  • Any other duty as assigned by the supervisor in line with the job description.
Personal Specifications
  • Certificate in Business Management or a relevant business course 
  • Minimum of 1 year experience 
  • Organizational awareness and detail-oriented 
  • Strong interpersonal and communication skills, teamwork and reliability

Benefits

  • Confidential.

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Company Overview

Avenue Healthcare
Nairobi, Nairobi, Kenya
0 Current Jobs Openings

Avenue Healthcare is one of the leading private healthcare groups in East Africa running 3 Hospitals, and 13 clinics across Kenya, and a Homecare business. With over 25 years in the healthcare industry, Avenue Healthcare runs 300 hospital beds with o... Read More

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