Job Detail

Job Description

Front Office Responisibilities:

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Preparation insurance claims for submission and maintenance of relationships with third party payers.
• Answering, screening and forwarding incoming calls.
• Receiving and sorting daily mail.
• Listening to client complaints and escalating promptly to the Centre Manager
• Maintains and documents petty cash usage under the supervision of the centre manager.
• Documents actions by completing forms, reports, logs, and records as required.
• Protects organizations values by keeping patient information confidential.
• Maintains workflow by following standard operating procedures and policies.
• Maintains work operations by following standard operating procedures and policies.
• To conduct data entry and clerical tasks.
• Maintain the front office area orderly and clean.
• Screening for unstable clients at the reception area and prioritizing them.

• Register client details accurately and systematically in SMART, SLADE and LCT systems
• Accurate and systematic registration of clients’ details into the electronic health records systems.
• Balances daily cash accounts at the end of end of each day in the hospital. Maintains petty cash and receives approvals from the line manager to spend.
• Correct billing of cash and credit private health insurance clients.
• Liaise with the finance team to resolve any discrepancies in daily transactions.
• Maintains all accounting records and ensures discrepancies have been reported and resolved with the line manager.
• Makes daily, weekly and monthly reconciliation and transaction reports,
• Verify details and eligibility before registration of clients.
• Collaborate closely with the Care Assistant to consistently deliver client-centered care.
• Assist clients in navigating self-service tools (e.g., tablets or registration forms

• Updates job knowledge by participating in educational opportunities which include attending CMEs.
• To support clients through the provision of vocal local techniques during procedures when required.
• Follows all aspects of the infection prevention protocol and assist in Infection Prevention activities as directed by the centre manager
• Ensures cleanliness of the entire facility by cleaning as instructed by the centre manager upon request.

• Minimum Certificate/Diploma qualification in Front office Management
• A tertiary qualification in Accounts, business studies, customer care or similar will be an added advantage.

• Minimum 2 year in office administration and accounting (Preferably in a hospital setting)
• Possess advanced computer skills and experience in MS Office
• Demonstrated high attention to detail and ability to follow through tasks to completion.
• Punctual and reliable
• Good organization and prioritization skills
• Ability to work with less supervision and initiative.
• Trustworthy and responsible.

How to Apply:
Suitable and qualified internal and external candidates should apply via: https://hcm.mariestopes.or.ke/recruitment.jsp?view=1:0by or before 14th August 2025. Do not attach certificates and testimonials. Those who had submitted their application should not apply again. MSI Reproductive Choices Kenya is an equal opportunity employer and does not ask for fees at any stage of the recruitment process. Successful candidates must abide by MSI’s Antifraud & Bribery Policy and Safeguarding Policy, including protection of children and vulnerable adults.