Reception In-Charge

Reception In-Charge - Avenue Healthcare

Date Posted: Oct 22, 2024

Job Detail

Location:

Thika, Central, Kenya
Company:

Avenue Healthcare
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Positions:

1
Experience:

3 Years
Gender:

No Preference
Degree:

Diploma
Apply Before:

Oct 28, 2024
Days Remaining:

-708

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Job Description

Planning, Organizing and coordinating all Reception activities, ensuring that quality standards of care is adhered to, in line with the hospital’s policies and procedures, and that the reception is professionally managed at all times.

Supervise and offer mentorship to the Reception staff, ensuring delivery of professional and high standard of client service through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.
People management: Ensure optimal staff levels including reallocation of staff depending on staffing needs, Ensuring efficient use of overtimes and locums, Identifying training gaps and liaising with HR to facilitate training, overseeing regular staff engagement and monthly staff meetings, and staff discipline per defined policies.
Support and ensure that the Receptionists have the required resources available to enable them perform their tasks efficiently and effectively, and maintain a proper inventory of the available equipment and material in good working condition.
Ensure proper patient registration per the defined protocols and accurate billing and timely finalization of invoices.
Ensure all the procedures / systems laid down for vetting all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients.
Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
Maintain patient privacy and confidentiality at all times.
Any other duty as assigned by the supervisor.

Person Specification

Degree/ Diploma in Front Office/ Business Administration/ Health Records, or its equivalent.
3+ years’ experience in Front Office Operations/ Administration functions, preferably in a Hospital set-up
Customer focus and results oriented
Strong Leadership and mentoring skills
Strong interpersonal skills, team playing abilities, and communication skills.
Highly responsive, ethical and responsible

To Apply:
https://careers.avenuehealthcare.com/job-details.php?job=120

Benefits

Confidential

Job is expired

Company Overview

Avenue Healthcare

Nairobi, Nairobi, Kenya

0 Current Jobs Openings

Avenue Healthcare is one of the leading private healthcare groups in East Africa running 3 Hospitals, and 13 clinics across Kenya, and a Homecare business. With over 25 years in the healthcare industry, Avenue Healthcare runs 300 hospital beds with o... Read More

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