Job Detail

JOB PURPOSE

As a Fraud Analyst Intern, you will take part in the accurate processing of all fraud-raised inquiries and proper documentation of all fraud leads within the stipulated service level agreement. You will gain valuable experience in extracting data using special tools responding to data-related queries, analyzing and interpreting trends from the data, and reporting trends to add business value.

KEY JOB FUNCTIONS

• Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data.
• Respond to all fraud inquiries and leads provided within stipulated timelines.
• Monitor and Man, the fraud escalation queue on Freshdesk to ensure SLA adherence.
• Conduct due diligence, and process all fraud tickets from Freshdesk with complete accuracy.
• Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations.
• Send daily reports on daily ticket resolution and audit.

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

• Proficiency in Excel, data analysis, and data cleaning.
• Proficiency in PowerPoint, Word, and understanding of statistics and quantitative methods
• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE) is an added advantage
• Work experience in a similar role either through internships or short term assignments.
• Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
• Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders.
• A positive, learning-oriented attitude and capacity for self-empowerment.

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

To Apply:
https://m-kopa.com/careers/?ashby_jid=76448cdc-108e-421a-bf2d-c28af8e71ca0