Job Detail

E Business Support Officer - Stima Sacco

Date Posted: Aug 04, 2022
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Job Detail

  • Location:
    Nairobi, Nairobi, Kenya
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Positions:
  • Experience:
    5 Years
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Aug 11, 2022
  • Days Remaining:

Job Description

Reporting to the ICT Manager, you will be responsible for assisting in driving the Sacco’s E-Business through expansion of the SACCO’s E-banking channel network. Ensuring smooth functioning of E-banking channels and coordinating smooth roll-out of process enhancements aimed towards increased channel utilization. Aim to attain 99.9% channel availability.

Key Tasks and Responsibilities

  • Ensuring the smooth operation of all E-Channels in the Society.
  • Maintain service availability of 99%.
  • Coordinate and participate in the QA testing process; work with programmers and System.
  • Administrators to analyze and resolve issues.
  • Analyzing reported downtime on alternate channels and suggesting ways to minimize them with the aim of improving operational efficiencies.
  • Responsible for coordination of BCP set-up for E-Channels.
  • Transform E-banking channels as a revenue generator for the SACCO.
  • Assist in the development and implementation of new E-banking channel products and services.
  • Conduct channel comparison with competitors offering services, promotions and special offerings on E-channels and update Business Managers.
  • Take proactive measures to help protect E-banking systems.
  • Maintaining documentation of systems under your custody. Ensure adequate training is provided to users and can clearly understand the benefits of system/process change.
  • Seek appropriate approvals & work in unison with users / project sponsors, to gain buy-in on the project.
  • Coordinate with business users to conduct system acceptance test prior to release on production of new E-channels.
  • Ensure proper system release processes are adopted and are duly signed off by concerned business managers.

Routine Maintenance (40%)

  • Provide level 2 support to Help Desk Support Assistant and Shared Services team.
  • Report monthly on service levels including but not limited to failed transactions, incidences, downtimes, and system changes.

Other (10%)

  • The post-holder may under the direction of the ICT Manager assist with the implementation
    of ICT related projects.

Academic & Professional Qualifications

  • Bachelor’s Degree in a business or ICT-related field.
  • Desired professional certifications – Certified Information Systems Security Professional (CISSP) or (Certified Information Security Manager) CISM.

Work Experience & Skills

  • Minimum of 5 years’ experience in an e-commerce environment, with prior experience in E Business Support.
  • Knowledge and experience in ICT technology platforms across the IT domains.
  • Knowledge and experience in both REST and SOAP API architectures.
  • Knowledge and experience in programming and scripting using Python and SQL.
  • Knowledge and experience in web development (full stack developer), from front-end languages and framework: HTML5, CSS3, to backend (By using Python, ASP, JavaScript, C#, etc).
  • Exceptional time management skills: ability to organize, prioritize, and manage multiple projects with overlapping goals and objectives.
  • Adaptable and flexible; responsive and resourceful in a fast-paced business
    Superior verbal and written communication skills, copywriting skills are a plus.

Qualified applicants should apply on or before 5:00pm on Thursday, 11th August 2022 using the link provided in the Society’s website.

Only Shortlisted Candidates will be contacted.

To Apply:


  • Confidential.

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Company Overview

Nairobi, Nairobi, Kenya

Stima DT Savings and Credit Cooperative Society Limited (Stima Sacco) was established in 1974 to serve employees of the then East African Power & Lighting Company. There have been several developments since then, such as Stima Sacco upgrading to... Read More

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