Job Detail

CX Agent Singlecarrier Team - Maersk Kenya

Date Posted: Jan 12, 2023
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Job Detail

  • Location:
    Nairobi, Nairobi, Kenya
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Positions:
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Mar 06, 2023
  • Days Remaining:

Job Description

Ref. R50284


  • To deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment lifecycle by working closely with the customer and internal teams
  • Full understanding of customers’ needs, requirements, and business drivers
  • On-board new clients and deliver a second-to-none experience to them for increased share of their business
  • Be fully responsible for customer satisfaction and experience on interaction with customers
  • Source for new leads and follow up opportunities for new customers, lost or inactive accounts as well as regular accounts
  • Identify when leverage of external sales face to face interaction would benefit the customers relationship or where large potential profitability has been identified
  • Ensure all products and services are sold to the customer to maximize Maersk profitability
  • Build strong relationships with all stakeholders including sales, OTCX etc
  • Effectively handover of terms and conditions agreed with customer to stakeholder groups, including OTCX
  • Manage the pipeline for customers in their portfolio, accurate forecasting, and provide input for segmentation
  • Actively promote the use of digital channels and promoting the Maersk Brand in daily interactions through various channels and agreed media
  • Be present and visible with customers mainly through phone calls, and occasional visits where needed


  • A driven fast learner, with a positive attitude who shows initiative and take ownership over client cases
  • Someone with an open mindset who can give constructive feedback, and in turn welcomes feedback as well
  • A professional communicator, able to keep a cool head and a customer centric approach while getting things done
  • Someone who is comfortable with multi-tasking whilst keeping focus on delivering quality
  • Someone who is an excellent team player


  • 1-2 years’ experience in shipping line & port operation
  • Bachelor’s degree from any background
  • Pro-active, customer-oriented mindset
  • Creative problem solver with continuous improvement mindset
  • Good command of Microsoft Office applications with focus on Excel
  • Stakeholder management skills and relationship building
  • Can build and maintain a strong network of customers
  • Has knowledge of market competitors and industry trends
  • Confident in decision making

    To Apply:


  • Confidential.

Company Overview

Nairobi, Nairobi, Kenya

We have been connecting Kenyan businesses with key global markets since 1987. Whether you are shipping standard, refrigerated or oversized cargo, we have the local expertise and global network needed to get it to its destination on time – wherever in... Read More

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