Job Detail

Job Description

Ref. R50284

KEY RESPONSIBILITIES:

• To deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment lifecycle by working closely with the customer and internal teams
• Full understanding of customers’ needs, requirements, and business drivers
• On-board new clients and deliver a second-to-none experience to them for increased share of their business
• Be fully responsible for customer satisfaction and experience on interaction with customers
• Source for new leads and follow up opportunities for new customers, lost or inactive accounts as well as regular accounts
• Identify when leverage of external sales face to face interaction would benefit the customers relationship or where large potential profitability has been identified
• Ensure all products and services are sold to the customer to maximize Maersk profitability
• Build strong relationships with all stakeholders including sales, OTCX etc
• Effectively handover of terms and conditions agreed with customer to stakeholder groups, including OTCX
• Manage the pipeline for customers in their portfolio, accurate forecasting, and provide input for segmentation
• Actively promote the use of digital channels and promoting the Maersk Brand in daily interactions through various channels and agreed media
• Be present and visible with customers mainly through phone calls, and occasional visits where needed

WHO WE ARE LOOKING FOR:

• A driven fast learner, with a positive attitude who shows initiative and take ownership over client cases
• Someone with an open mindset who can give constructive feedback, and in turn welcomes feedback as well
• A professional communicator, able to keep a cool head and a customer centric approach while getting things done
• Someone who is comfortable with multi-tasking whilst keeping focus on delivering quality
• Someone who is an excellent team player

SKILL AND KNOWLEDGE:

• 1-2 years’ experience in shipping line & port operation
• Bachelor’s degree from any background
• Pro-active, customer-oriented mindset
• Creative problem solver with continuous improvement mindset
• Good command of Microsoft Office applications with focus on Excel
• Stakeholder management skills and relationship building
• Can build and maintain a strong network of customers
• Has knowledge of market competitors and industry trends
• Confident in decision making
  
  To Apply:
  https://www.maersk.com/careers/vacancies/wd/CX-Agent-Singlecarrier-Team_R50284/jt-cx-agent-singlecarrier-team