Job Detail

Customer Experience Executive - APA Insurance

Date Posted: Nov 09, 2023
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Job Detail

  • Location:
    Nairobi, Nairobi, Kenya
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Positions:
    1
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Apply Before:
    Nov 17, 2023
  • Days Remaining:
    -986

Job Description

  • Handle Inbound and Outbound engagements.
  • Address product enquiries to conclusion in a bid to have first call solution at all times;
  • Communicate and coordinate with internal departments to get solutions for client queries/escalations.
  • End-to-end management of social media engagements. 
  • Organize workflows that the meet customer time frame. Process orders, forms, applications and requests.
  • Management of all complaints within  acceptable timelines
  • Ensure service excellence at the contact centre and customer experience touchpoints.

ACADEMIC QUALIFICATIONS

  • Bachelor's degree in Social Sciences or any Business related field.

JOB SKILLS AND REQUIREMENTS

  • Interpersonal skills
  • Communication skills
  • Listening skills

PROFESSIONAL QUALIFICATIONS

  • Preferred-ACII/ Diploma in Insurance, Customer experience

EXPERIENCE

  • At least 1 year of relevant work experience in a Customer Experience role.
To apply:
https://www.apainsurance.org/job_description.php?job_token=hSN3akmfGR

Benefits

  • Confidential

Job is expired

Company Overview

Nairobi, Nairobi, Kenya

Apollo Group (Apollo Investments Limited) was an idea born from the need to harness synergies across the insurance business. Established in 1977 as one of the first locally owned insurance companies, Apollo has achieved impressive growth over the yea... Read More

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