Job Detail

Channels Experience Officer - Stima Sacco

Date Posted: Aug 04, 2022
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Job Detail

  • Location:
    Nairobi, Nairobi, Kenya
  • Company:
  • Type:
  • Shift:
    First Shift (Day)
  • Positions:
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Aug 08, 2022
  • Days Remaining:

Job Description

Reporting to the Channel Experience-Team Leader, the job holder will provide 1st and 2nd line support to members resolving their queries and concerns through our physical and digital channels.

Key Tasks and Responsibilities

  • Handle customer enquiries and concerns through the various channels available at the Contact Centre.
  • Educate members/ callers about available services, products or benefits.
  • Identify and escalate/ route complex member issues to the appropriate person/ department, if necessary, for resolution.
  • Identify and escalate priority issues.
  • Solicit information necessary to respond appropriately to member requests or route
  • Document all call/customer/member information according to the standard operating procedures.
  • Make outgoing calls to the society’s existing and potential customers and track
    details of the interaction.
  • Ensure customer satisfaction and retention through cross selling Stima Sacco Products and Services.
  • Any other duty as will be assigned.


  • Degree from recognized university.
  • Diploma from a recognized Institution of Leaning with qualifying experience.
  • 1 - 3 years’ work experience in a customer centric environment.
  • Excellent command of written and spoken English and Swahili.
  • Knowledge of customer service principles and practices.
  • Excellent data entry and typing skills.

Qualified applicants should apply on or before 5:00pm on Monday, 8th August 2022 using the link provided in the Society’s website.

Only Shortlisted Candidates will be contacted.

To Apply:



  • Confidential.

Job is expired

Company Overview

Nairobi, Nairobi, Kenya

Stima DT Savings and Credit Cooperative Society Limited (Stima Sacco) was established in 1974 to serve employees of the then East African Power & Lighting Company. There have been several developments since then, such as Stima Sacco upgrading to... Read More

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