Call Centre Intern

Call Centre Intern - Oasis Health

Date Posted: Apr 18, 2023

Job Detail

Location:

Nairobi, Nairobi, Kenya
Company:

Oasis Health
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Positions:

4
Experience:

Less Than 1 Year
Gender:

No Preference
Degree:

Bachelors
Apply Before:

Apr 28, 2023
Days Remaining:

-725

Email to Friend Add to Favourite Report Abuse

Facebook Twitter Linkedin Whatsapp

Job Description

Overall Responsibility
The successful candidate will be responsible for completing customer service tasks that ensure customers have the information and assistance they need while maintaining the company’s positive
reputation.

Key Responsibilities:

Manage inbound and outbound calls
Obtain client information by answering telephone calls.
Follow communication scripts when handling different topics on the phone.
Inform clients by explaining procedures, answering questions and providing information.
Document all call information according to the acceptable standards.
Make follow up calls to check on the status of discharged clients.
Manage and resolve customer complaints as necessary.
Process booking and rescheduling requests.
Providing customers with the organization’s services information.
Update job knowledge by keeping abreast with the new services.
Any other duty as may be assigned.

Job Requirements

Degree or Diploma in Public Relations, Communication or any other relevant field.
Minimum 6 months of experience handling inbound and outbound calls in a call center environment
Proficient in using call center systems and CRM software
Strong problem-solving skills and ability to resolve customer complaints
Ability to handle high call volumes and work under pressure
Fluent in both English and Swahili
Proficiency in Microsoft Office Suite

Application Instructions

Interested candidates to email their cover letter and detailed curriculum vitae ONLY;including names and contacts of three references, to hr@oasishealthcaregroup.com on or before 28th April 2023.
The email subject line MUST include the position title and Vacancy number being applied for e.g., “CALL CARE INTERN”
Canvassing of any nature will lead to automatic disqualification.

Benefits

Confidential.

Job is expired

Company Overview

Oasis Health

Nairobi, Nairobi, Kenya

0 Current Jobs Openings

Oasis Healthcare Group Limited is Kenya's first and largest countrywide, fully integrated private healthcare system. Started in 2015, Oasis Healthcare Group practice offers a fully-integrated private healthcare system, successfully harnessing a 3 tie... Read More

Job Detail