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Product Operations Lead

Ilara Health
Published
November 4, 2021
Location
Nairobi, Kenya
Job Type
Salary Range
Confidential

Description

  • Provide support to customers on the function and usage of the software.
  • Onboarding new facilities to the Patient Management tool
  • Ensure optimal usage of each onboarded facility
  • Identify opportunities and convert facilities into the EMR
  • Provide outstanding customer service to ensure customer satisfaction.
  • Work with the Product team to ensure that products and services meet customers’ current and future needs.
  • Facilitate continuous training to the EMR facilities
  • Identify process improvements to achieve goals related to product marketing and customer support.
  • Record product defects and appropriate resolutions.
  • Maintain accurate and complete product-related information.
  • Share feature requests and effective workarounds with Your team
  • Gather customer feedback and share with internal teams.
  • Inform customers about new features and functionalities

Minimum Requirements

● Ability to multitask, prioritize, and manage time effectively

● Excellent communication and problem-solving skills

● Some experience in a tech-focused sales, operational, or design role preferred

To Apply:

https://www.careers-page.com/ilara-health/job/R863XX

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