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Branch Manager

APA Insurance
Published
April 3, 2021
Location
Mombasa, Kenya
Job Type
Salary Range
Confidential

Description

Key Primary Responsibilities

  • Building and strengthening business relationships with existing and prospective clients to achieve performance targets;
  • Developing and constantly updating underwriting service standards and manuals in line with the customer service charter;
  • Achieving branch service standards within set turnaround times;
  • Managing the business portfolio through prudent underwriting in order to achieve the targeted business mix and loss ratio;
  • Managing outstanding premium as per the credit control policy;
  • Managing the implementation of internal and external audit and risk recommendations within the agreed timelines;
  • Exploring opportunities presented by the market and developing innovative products and solutions that meet customer needs;
  • Supervising unit managers (APA Life and APA Insurance) from the region;
  • Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
  • Developing departmental budget and business plans to achieve the set company targets;
  • Entrenching performance based culture among departmental staff in line with their set KPIs and departmental targets;
  • Participating in company CSR and brand building activities in liaison with the Head Office;
  • Training, coaching and mentoring staff/DSFs/Independent Agents in order to improve performance and cohesion within the department;
  • Implementing interdepartmental SLA in liaison with other departmental heads;
  • Participating in management meetings, projects and committees as assigned.

ACADEMIC QUALIFICATIONS

  • Bachelor’s degree in Insurance or an equivalent.

JOB SKILLS AND REQUIREMENTS

  • Sales skills
  • Interpersonal and  Communication skills

PROFESSIONAL QUALIFICATIONS

  • ACII/AIIK

EXPERIENCE

  • At least 6 years relevant experience

 

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